Terms and Conditions

These terms and conditions set out the rules for using Dr Slot. They explain the relationship between you and us, describe your responsibilities when using the site or app, and outline how we manage accounts, payments and promotions. By registering or playing you agree to these terms and any additional rules that apply to specific services or promotions.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one personal account is permitted per user. You must not allow anyone else to use your login details and you should tell us immediately if you suspect unauthorised access. We may require you to change passwords, enable additional security or use biometric login where available.

We may request identity documentation at any time to verify age, identity or payment details. Until verification is complete we may restrict deposits, play or withdrawals. Accounts can be suspended, restricted or closed where we suspect a breach of these terms, fraud, money‑laundering concerns or irresponsible play.

Eligibility requirements

To register you must be at least 18 and resident in a jurisdiction where our services are permitted. You must provide true, complete and current information and update it if it changes. We reserve the right to refuse registration or close accounts where eligibility criteria are not met, including where you are self‑excluded or located in a restricted country.

Acceptable platform use

Use of the platform must be lawful and honest. You must not attempt to exploit technical faults, create multiple accounts, collude with other customers to circumvent rules, or use the service for money‑laundering or fraud. Any abusive or deceptive behaviour may lead to immediate suspension and forfeiture of bonuses or winnings.

General bonus and promotion rules

All promotions are subject to separate terms and conditions which form part of these terms. Promotional offers will state eligibility, wagering requirements, game contributions, maximum bet limits while wagering and expiry dates. We do not guarantee the same offers to all customers and retain the right to withdraw or amend promotions. Abuse of promotional terms may result in the bonus being voided and any related winnings cancelled.

Deposits and withdrawals

Deposits should be made using payment methods accepted on the site. Withdrawals are normally returned to the original payment method where possible and are subject to verification checks. We may require documentation to confirm your identity, address or source of funds before processing withdrawals. Large withdrawals may be subject to additional checks and could be paid in instalments in exceptional cases. Any fees applied by payment providers are outside our control and may be shown in the cashier.

Dispute resolution

If you have a complaint please contact our customer support in the first instance. We will acknowledge and aim to resolve issues promptly and fairly. If a satisfactory outcome is not reached you may refer the matter to an independent dispute resolution service where available. Further details on how to escalate a complaint are available in our Help section.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified by message, email or notice on the site. Continued use of your account after notification constitutes acceptance of the revised terms. You should check these terms regularly and if you do not accept a change you should stop using the service and close your account.